EN 45559-2019 pdf download.Methods for providing information relating to material efficiency aspects of energy-related products.
The topic-related content is classified as RESTRICTED when the disclosure, alteration or loss of that content could result in moderate damage to the manufacturer or its affiliates, as well as risks to third parties. Restricted information can be shared by the manufacturer with authorized third parties.
5.2.4 Level 3— CONFIDENTIAL
The topic-related content is dassified as CONFIDENTIAL when the disclosure, alteration or loss of that content could cause significant damage to the manufacturer or its affiliates, as well as risks to third parties. Confidential data are highly sensitive or valuable information, both proprietary and/or private. The highest level of security controls should be applied to confidential data.
5.3 Communication method
5.3.1 General
In this document means of communication and media are defined as the basis of the communication method. Means of communication refers to the way in which ideas or information are communicated, either oral, written, graphics or combinations thereof. Media refers to the collective communication outlets or tools used to store or deliver information or data. Means of communication and media shall be chosen as appropriate according to the environment and target audience.
The decision of which media to use shall ensure that the target audience has permanent and / or easy access to all information necessary during use and I or management of the product, under foreseeable circumstances, especially for safety, installation, maintenance, repair, and disposal.
The means of communication and media shall be chosen taking compliance with legal requirements into consideration.
NOTE The terms means of communicahon and media are derived from EN IEC 82079-1:2012 [121,
5.3.2 Means of communication
After defining the content in relation to the ME topic to be communicated and to whom, users of this standard shall consider the means of communication that are most suitable for providing that information. Examples of means of communicating ME topics are:
• Oral formats: such as audio and video, recorded media, mouth-to-mouth communication, phone, etc.;
• Written formats: such as text, labels, illustrations, leaflets (e.g. paper, plastic), posters, data-sheets, brochures, press, product built-in manuals, letters, emails. technical documentation;
• Graphic representation: such as graphical symbols, marks, photographs, braille, tactile figures, signs or other visible hand gestures;
• Combinations of the above: such as electronic information, virtual-reality, asset tracking technologies (e.g. barcode, OR code), etc.
5.3.3 Media
Depending on the type and amount of information, its duration of availability and the target audience of the information, different media can be suited for its storage and / or provision. For example, if the information is intended to support the consumer in a purchase decision, it should be made available where end-users collect information on the product, such as the manufacturer’s websites, sellers’ websites, or at the point of sale, nearby the exhibited product. Maintenance or repair information for end-users could be made available on designated websites or with the product documentation, while for professionals, it could be provided through databases or websites. The time of availability of information on websites should also take into consideration the period for which the product can be expected to be in use after the last production.
Suitable media to store or provide ME information can be for instance:
• Inlon the product or product packaging; e.g. booklets and manuals with text and illustrations, permanent marking or peel-able tags
• Websites and databases of manufacturer and other relevant organizations. e.g. text or video (including auxiliary means such as audio and subtitles), animated illustrations and 3D-models controllable by the user, printable versions of documents, etc.;
• At the point of sale; e.g. folders and leaflets (e.g. paper, plastic), photographs, graphical symbols and illustrations, braille, tactile figures, signs or other visible hand gestures;
• Other (mass) media: TV, radio, internet, telephone, etc.;
• Special technologies: radio-frequency, infrared, wireless and other technologies used in tracking assets, such as RFID, OR codes, etc.
5.3.4 Considerations on the communication methods per target audience
5.3.4.1 Analysis of the target audience and their needs
Consideration of the needs of the target audience as set out in 5.1 shall take place. Where products or the information on the ME topic are intended to be used by a target audience with particular needs. the means of communication chosen will take these into account. For example:
• For end-users, the ME information to be provided shall be simple, clear and intuitive, easily accessed. visible and readable, and shall be provided in the official languages where the product is sold. Where possible, symbols may replace or support the use of long or complex texts. The communication method should be assessed (if possible) prior to applying it to end-users, and the findings of any existing studies in this area taken into account. For more information see EN IEC 82079-1:2012, Annex E [12);
• ME Information to be used by professionals, though more technical in character, still needs to be well structured, easy to read/understand, and the media chosen should reflect ease of access and updating;EN 45559-2019 pdf download.
EN 45559-2019 pdf download
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