BS ISO 23412:2020 pdf download.Indirect, temperature-controlled refrigerated delivery services – Land transport of parcels with intermediate transfer.
This document specifies requirements for the provision and operation of indirect, temperature- controlled refrigerated delivery services for refrigerated parcels which contain temperature-sensitive goods (including foods) in land transportation. It includes all refrigerated delivery service stages from acceptance (receipt) of a chilled or frozen parcel from the delivery service user to its delivery at the designated destination, including intermediate transfer of the refrigerated parcels between refrigerated vehicles or container and via a geographical routing system. This document also includes requirements for resources, operations and communications to delivery service users. It is intended for application by refrigerated delivery service providers.
This document does not cover requirements for:
a) refrigerated parcel delivery via modes of transport such as airplane, ship or train;
b) refrigerated parcels that are transported in ambient temperatures due to the fact that they contain their own refrigeration materials (for example, ice packs, refrigerated foam bricks, dry ice blocks) and are surrounded and enclosed by sealed thermo protective packaging that creates a separate refrigerated climate to that provided within the delivery service. However, these types of refrigerated parcels may be transported through a refrigerated delivery service;
c) direct refrigerated delivery services in which chilled parcels and frozen parcels are collected from the delivery service user and transported directly to a recipient without in-transit transfer;
d) the quality or the measurement of the temperature of the contents of the chilled parcels or frozen parcels being delivered and their pre-point of receipt state, however it does set the requirements for the refrigerated delivery service carrying them;
e) Medical devices and medical equipment and pharmaceuticals might be subject to specific legislation and require specific transport requirements and are therefore, excluded from the scope of this document.
NOTE Resources covered by requirements of this document include facilities, refrigerated vehicles, cold stores, and staff members. This document is not limited to covering specific sizes of vehicles, as long as the performance requirements can be met. Land transport refrigerated vehicles which are conveyed in a ship as roll-on/roll-off vehicles are covered by this document. While this document does not cover requirements directly relating to the quality or safety of the refrigerated parcels being delivered, attention is drawn to specific country legislation that might require a refrigerated delivery service provider to adhere to additional requirements outside of this document, such as monitoring the temperature of the refrigerated parcel itself, or specific requirements regarding the segregation of different types of refrigerated parcel. It is important to note that the contents of refrigerated parcels referenced within this document are not limited to edible or perishable products.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
4 Refrigerated delivery service definition and communications
4.1 Refrigerated delivery service attributes
The refrigerated delivery service provider shall determine, document and make publicly available the following refrigerated delivery service attributes:
a) name of the refrigerated delivery service (see 4.2);
b) refrigerated delivery service provider’s contact details and customer service (see 4A);
c) service transport temperature of the refrigerated delivery service (see 45) available for the delivery service users;
d) targeted delivery service users;
e) accepted terms and conditions for refrigerated parcels (see 4.), including;
1) items not accepted for transport by the refrigerated delivery service provider (see 462);
2) areas for refrigerated parcel acceptance and areas for refrigerated parcel delivery to/collection by a recipient (see 4.6);
3) refrigerated delivery service operation business days and hours (see 44);
4) opening hours and days of the week for acceptance and delivery locations (see 4&.5);
5) standard delivery timescales (times/days) (see 46);
6) non-delivery of refrigerated parcels, including holding times and/or returns, as applicable and recalled refrigerated parcels (see 4fi1); and
7) fees and payment opt ions.
When changes are made to the refrigerated delivery service attributes, the relevant documents shall be updated, made publicly available and communicated to delivery service users.
The refrigerated delivery service attributes shall he communicated to delivery service users upon request and at the point of agreeing to use the refrigerated delivery service.
4.2 Name of the refrigerated delivery service
The refrigerated delivery service shall have a name or a refrigerated delivery service description that clearly describes that the refrigerated delivery service provides the temperature-controlled delivery of refrigerated parcels.
For further information, see All.BS ISO 23412 pdf free download.
BS ISO 23412:2020 pdf download
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