BS ISO 22320:2018,Security and resilience — Emergency management — Guidelines for incident management.
This document was prepared by Technical Committee ISO/TC 292, Security and resilience.
This second edition cancels and replaces the first edition (ISO 22320: 2011),which has been technically revised.
BS ISO 22320:2018 provides guidance for organizations to improve their handling of all types of incidents.The multiple incident management activities are often shared between organizations and agencies, with the private sector, regional organizations, and governments, have different levels of jurisdiction. Thus, there is a need to guide all involved parties in how to prepare and implement incident management.
BS ISO 22320:2018 is applicable to any organization responsible for preparing for or responding to incidents at the local, regional, national and, possibly, international level, including those who
a) are responsible for, and participating in, incident preparation;
b) offer guidance and direction in incident management;
c) are responsible for communication and interaction with the public, and
d) do research in the field of incident management.
Organizations benefit from using a common approach for incident management as this enables collaborative work and ensures more coherent and complementary actions among organizations.
Most incidents are local in nature and are managed at the local, municipal, regional, state orprovincial level.

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