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BS/EN 14012-2019 pdf download.Postal services-Quality of service Complaints handling principles. 4.5 ResponsIveness Where the complaint cannot be dealt with immediately, receipt of each complaint should be acknowledged to the complainant. On request complainants should be kept informed...

BS/EN 13850-2020 pdf download.Postal services — Quality of services — Measurement of the transit time of end-to-end services for single piece priority mail and first class mail. The overall transit time Q0S level is to be expressed...